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    It’s ok to change your mind

    When buying online with us, we want you to have the same confidence in shopping as you get in store. It’s ok if you change your mind, as we offer an exchange or full refund on all purchases.

    If you want an exchange, please email us on first so we can check if we have the available item.

    When returning your item, all we ask is that the items are returned in their original condition with all tags/labels still attached.  This must be done within 14 days of receiving your item. If items are returned after the 14 days then unfortunately we will not be able to offer a refund or an exchange.

    The quickest way to return items are in store or you can post them back to the shop. Please note, Heidi Boutique is not responsible for any return costs. The item remains your responsibility until it is received at the shop. We advise that when posting items to the shop, please ensure you get a proof of delivery.

    Our return address is:

    Heidi Boutique

    Unit 40, Nene Retail Court

    The Embankment


    NN8 1LD

    Should you want to contact us regarding your order then please do so by either calling us on 01933 227741 or by emailing 



    We offer FREE UK delivery on all orders over £50. 

    Orders under £50 are charged at:

    £3.10 for 2nd class delivery 

    £4.10 for 1st class delivery

    Next day delivery £5.50